Return shipping

You choose how to send it back

Return shipping is paid by the customer, unless the item is faulty or incorrect.

The exact cost depends entirely on the country you're returning from and the shipping service you choose. Below are typical estimates when using standard tracked parcel from your local post office:

Standard tracked parcel from your local post office is usually the most affordable option — express services are rarely needed. When we send your RAN, we'll recommend a reasonable shipping option for your country.

Return address

Where to send your return

The exact address will be provided in your Return Authorisation email. Please don't ship anything before receiving your RAN — unauthorised returns may not be accepted.

Conditions

What we can accept back

For a return to be approved, items must be:

• Unworn and unused beyond initial try-on
• In original, undamaged condition
• With all original packaging, tags, and labels intact
• Free from odors, stains, pet hair, makeup, or deodorant marks
• Returned within the 100-day window

You're welcome to try items on the same way you would in a store — trying on a garment to check the fit is completely fine. Items that have been worn outside a fitting context, washed, ironed, or altered cannot be accepted.

Exchanges

Need a different size?

No problem — email us at support@aimea.eu with your order number and the size you'd like instead. Exchanges follow the same process as returns and are subject to product availability.

We'll do our best to find the right fit for you. In some cases we may be able to send a replacement without requiring the original back.

Faulty or incorrect items

We'll make it right

If your item arrived damaged, defective, or you received the wrong product, please email us at support@aimea.eu with your order number and a few photos showing the issue.

For confirmed faulty or incorrect items:

• We cover the return shipping cost
• You'll get a replacement or a full refund
• We may ask for additional photos to verify the issue

Refunds

How refunds are processed

Once we receive and inspect your return, we'll email you to confirm the outcome. Approved refunds go back to your original payment method.

Processing time

Refunds are processed within 14 business days of receiving your return. After that, it may take an additional 5–10 business days for the money to appear in your account, depending on your bank or payment provider.

Klarna payments

If you paid with Klarna, your refund will be processed through Klarna and your invoice or balance will be updated accordingly.

If the item is returned in poor condition

We may reduce or withhold a refund if the item shows signs of use, damage, or wear that diminish its value. We'll always let you know before any deduction is made.

What we can't accept

Items not eligible for return

• Items showing signs of wear, washing, damage, or alteration
• Items returned without original packaging, tags, or protective materials
• Items returned after the 100-day window
• Hygiene-sensitive items that have been opened or unsealed where indicated
• Items shipped without a Return Authorisation Number (RAN)

Good to know

A few more things

• The 100-day window starts from the delivery date on your tracking
• Returns must be shipped within 14 days of receiving your RAN
• Always use a tracked shipping service — untracked returns can't be processed
• Once handed to the carrier, the package is at the carrier's risk until we receive it
• We reserve the right to decline returns that don't meet the conditions above

For EU & EEA customers

Your additional rights under EU law

Legal

Governing law & liability

Governing law

This policy is governed by the laws of the Hong Kong Special Administrative Region, without prejudice to mandatory consumer protection rights in the customer's country of residence.

Limitation of liability

To the maximum extent permitted by applicable law, Aiméa's total liability in connection with any return, refund, or exchange shall not exceed the purchase price of the item(s) in question. Aiméa is not liable for any indirect, incidental, or consequential losses arising from the return process. Once a return shipment has been handed to a carrier, the risk of loss or damage remains with the customer until the item is received and confirmed at our return facility.

Policy changes

Aiméa reserves the right to update this policy at any time. The policy in effect at the time of your purchase applies to your order. Last updated: June 2026.