Aiméa — Shipping Policy

Last updated: February 2026

We ship to customers all around the world and work hard to get your order to you as quickly and reliably as possible. Below you will find everything you need to know about how we handle shipping, delivery, tracking, and any issues that may come up along the way.

1. Where We Ship

Aiméa ships internationally to most countries. Shipping availability and costs are calculated automatically at checkout based on your delivery address and the items in your cart. If your country is not available at checkout, it means we are currently unable to ship to that destination.

We are always working to expand our shipping coverage. If your country is not currently supported, feel free to contact us at support@aimea.eu — we may be able to arrange a solution.

2. Dispatch & Processing Times

Most orders are dispatched within 1 business day of the order being placed and payment being confirmed. Business days are Monday through Friday, excluding public holidays.

Orders placed on weekends or public holidays will be processed on the next available business day.

During high-demand periods — such as seasonal campaigns, product launches, Black Friday, holiday seasons, or flash sales — processing times may be extended by 1–2 additional business days. If your order is affected by any unusual delay, we will do our best to keep you informed.

Over 97.2% of our orders arrive within the estimated delivery window.

3. Estimated Delivery Times

Once your order has been dispatched, estimated delivery times are as follows:

These times are estimates from the date of dispatch, not from the date of order. Actual delivery times may vary depending on factors outside our control, including:

• Customs processing and inspections in the destination country
• Carrier routing, capacity, and local delivery schedules
• Weather conditions, natural events, or seasonal disruptions
• Public holidays in the origin or destination country
• Regional logistics issues or infrastructure disruptions
• Government or regulatory actions affecting imports or transportation

We are not responsible for delays caused by any of these factors once your order has been handed to the carrier.

4. Shipping Methods & Carriers

Your order will be shipped using a reliable carrier selected based on your location and the most efficient delivery route. Depending on your destination and the available options, your order may be delivered:

• To your nearest pick-up point (parcel locker, post office, or designated collection point)
• Directly to your door (home or office delivery)

The specific delivery method depends on the carrier and your region. In some areas, you may be able to select your preferred delivery option at checkout. In others, the carrier will determine the most appropriate method based on your address.

Our shipping partners include, but are not limited to, established international and local carriers. We select carriers based on reliability, speed, tracking capability, and coverage in your area. The carrier used for your order will be indicated in your shipping confirmation email.

5. Shipping Costs

Shipping costs vary depending on your delivery address, the weight and size of your order, and the shipping method available for your region. All applicable shipping charges are displayed clearly at checkout before you complete your purchase.

From time to time, we may offer promotional shipping rates, free shipping thresholds, or other shipping-related offers. These are subject to the conditions stated at the time of the promotion and may be withdrawn or modified at any time.

Shipping fees are non-refundable unless the return is due to a faulty or incorrect item sent by us.

6. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing:

• Your tracking number
• A direct link to track your shipment on the carrier's website
• The name of the carrier handling your delivery
• Estimated delivery date (where available)

Please allow up to 24 hours after receiving the shipping confirmation for the tracking information to become active in the carrier's system. In some cases, tracking updates may not appear until the parcel reaches the first sorting facility.

We recommend checking your tracking regularly, especially as the estimated delivery date approaches. If tracking has not updated for more than 7 business days, please contact us at support@aimea.eu and we will investigate with the carrier.

7. Customs, Duties & Import Taxes

For international orders, your package may be subject to customs duties, import taxes, VAT, or other fees levied by the customs authority in your country. These charges are:

• Determined and collected by your country's customs authority, not by Aiméa
• Entirely outside our control — we cannot predict, estimate, or influence the amount
• The sole responsibility of the customer

Aiméa is not responsible for any customs-related charges, delays, or inspections. We declare all shipments accurately in accordance with applicable regulations, including the correct product description, value, and country of origin.

If you are unsure about potential customs charges for your country, we recommend contacting your local customs office or postal service before placing your order.

Please note: Refusing to pay customs duties may result in the package being returned to us by the customs authority. In such cases, any refund issued will be reduced by reasonable costs incurred, including return shipping, customs processing, and restocking fees.

8. Pick-Up Points & Collection

In many regions, your parcel will be delivered to a designated pick-up point — such as a parcel locker, convenience store, petrol station, or post office — rather than directly to your door. You will receive a notification (via email, SMS, or the carrier's app) when your parcel is ready for collection.

Important: Parcels are held at pick-up points for a limited time only. The holding period varies by carrier and country, but is typically 7–14 days. After this period, uncollected parcels are returned to us by the carrier.

It is your responsibility to collect your parcel within the carrier's stated holding period. We recommend setting up notifications from your carrier so you do not miss the collection window.

If you are unable to collect your parcel within the holding period, please contact the carrier as soon as possible to request an extension or redelivery (where available).

9. Unclaimed, Refused & Undeliverable Parcels

Parcels that are unclaimed, refused at delivery, or undeliverable — for any reason, including incorrect address information, failure to collect from a pick-up point, refusal to pay customs duties, or absence at the delivery address — may be returned to us by the carrier.

If a parcel is returned to us, the following may apply:

• A combined restocking and handling fee of up to 30% of the order value may be deducted from any refund
• This fee covers return shipping costs, customs processing, inspection, repackaging, and administrative handling
• The remaining amount will be refunded to the original payment method once the returned parcel has been received and inspected

If you would like the order to be re-shipped instead, please contact us at support@aimea.eu. Re-shipping will be at the customer's expense and is subject to product availability.

10. Delivery Issues

10.1. Incorrect address

Please double-check your delivery address carefully at checkout. We are not responsible for orders that fail to deliver, are delayed, or are returned due to incorrect, incomplete, or undeliverable address information provided by the customer.

If you notice an error in your address after placing your order, contact us immediately at support@aimea.eu. We will do our best to correct the address before your order is dispatched, but we cannot guarantee changes once the parcel has been handed to the carrier. If an address correction is possible after dispatch, it may incur an additional fee from the carrier.

10.2. Missing or lost packages

If your tracking shows no updates for more than 10 business days past the estimated delivery date, or if the carrier has confirmed that the package is lost, please contact us at support@aimea.eu. We will open an investigation with the carrier and work with you to find a resolution, which may include reshipping the order or issuing a refund, depending on the circumstances.

Please note that carrier investigations can take up to 21 business days to complete. We appreciate your patience during this process.

10.3. Package marked as "delivered" but not received

If your tracking shows your package as delivered but you have not received it, we recommend:

• Checking with neighbours, housemates, building reception, or your building's mailroom
• Looking for a delivery notice indicating the package was left at an alternative location or pick-up point
• Checking any safe place or designated delivery area at your address
• Contacting the carrier directly using the tracking number from your shipping confirmation email

If you are still unable to locate your package, please notify us at support@aimea.eu within 7 days of the marked delivery date. We will cooperate with the carrier's investigation and assist where possible. However, we cannot guarantee a refund or replacement for packages that the carrier confirms as successfully delivered.

10.4. Damaged packages

If your package arrives visibly damaged, we recommend:

• Photographing the damage to the outer packaging before opening it
• Photographing any damage to the product inside
• Keeping all packaging materials, as they may be required for the carrier's damage claim process
• Contacting us at support@aimea.eu within 7 days of delivery with your order number, a description of the damage, and photographs

For items damaged in transit, we will work with you and the carrier to resolve the issue. Depending on the situation, we may offer a replacement, refund, or file a damage claim with the carrier on your behalf.

11. Multiple Items & Split Shipments

If your order contains multiple items, they may occasionally be shipped in separate packages or from different fulfilment locations. In this case, you will receive separate tracking numbers for each shipment.

If part of your order arrives but the remaining items do not arrive within the estimated delivery window, please check your email for additional tracking information before contacting us. If all packages are not received within a reasonable timeframe, please get in touch and we will investigate.

12. Shipping Restrictions

Certain products may be subject to shipping restrictions in specific countries due to local regulations, customs rules, or carrier policies. If a restriction applies to your order, we will notify you as soon as possible and offer a full refund for any items that cannot be shipped.

We do not ship to PO Box addresses in certain countries where carrier delivery requires a physical address. If this affects your order, you will be notified at checkout or by our support team.

13. Order Modifications & Cancellations

If you need to modify or cancel your order (for example, changing the size, colour, delivery address, or cancelling entirely), please contact us at support@aimea.eu as soon as possible.

• Before dispatch: We will do our best to accommodate changes or cancellations. If successful, a full refund will be issued for cancellations.
• After dispatch: Once an order has been handed to the carrier, we are unable to modify or cancel it. You will need to wait to receive the order and then follow our Returns, Exchanges & Refund Policy if you wish to return it.

14. Returns & Exchanges (Summary)

We offer a 100-day return and exchange period from the date of delivery for eligible items. Full details are available in our separate Returns, Exchanges & Refund Policy on our website. Here is a quick summary:

• Items must be unworn, unused (beyond a brief try-on), and in their original condition with all tags and packaging intact
• Contact us at support@aimea.eu before returning anything — you will need a Return Authorisation Number (RAN) before shipping
• Return shipping costs are the customer's responsibility, unless the item is faulty or incorrect
• Depending on your location, returns may need to be shipped to our warehouse in Germany (for European orders) or our warehouse in China (for all other regions). The exact return address will be provided with your RAN.
• Refunds are processed to the original payment method after the returned item has been received and inspected
• For faulty or incorrect items, we will cover reasonable return shipping costs and offer a replacement or full refund

For the complete return process, eligibility conditions, and additional information, please visit our Returns, Exchanges & Refund Policy page.

15. Sustainability & Packaging

We are mindful of our environmental impact and are continuously working to reduce unnecessary packaging waste. Your order will be shipped in packaging that is designed to protect your items during transit while using minimal excess material.

Where possible, we use recyclable or recycled packaging materials. We encourage you to recycle or reuse packaging once your order has arrived.

16. Contact Us

If you have any questions about shipping, delivery, tracking, or anything else related to your order, our support team is here to help.

Email: support@aimea.eu Response time: Within 2 business days

We will always do our best to resolve any shipping-related issue as quickly and fairly as possible.