How can we help?
Do you have any question?
📩 Email: support@aimea.eu
Our primary support channel. We aim to respond within 2 business days (Monday–Friday). Most inquiries are answered within 24 hours.
Quick answers
Where is my order?
Once your order ships, you'll receive a tracking number by email. You can also check the status of your order by logging into your account.
Standard delivery to USA: 3–7 business days. EU countries: 3–5 business days.
How do I return or exchange an item?
We offer a 100-day return and exchange policy. Items must be unworn with original tags attached.
See our Returns Policy for the full process and conditions.
How long does delivery take?
USA: 3–7 business days
Other EU countries: 3–5 business days
You'll receive a tracking link as soon as your order is shipped.
What size should I order?
Each product page includes a detailed size guide based on the actual measurements of the garment.
If you're between sizes, we recommend sizing up for a more relaxed fit.
Which payment methods do you accept?
We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, Klarna, and several local payment options.
You'll see all available options at checkout based on your location.
When will I receive my refund?
Once we receive your returned item, refunds are processed within 5–10 business days back to your original payment method.
You'll receive an email confirmation once the refund has been issued.
I haven't received an email from you
Please check your spam or promotions folder — our emails sometimes end up there.
Adding support@aimea.eu to your contacts helps ensure our emails reach your inbox.
Can I change or cancel my order?
If your order hasn't shipped yet, we'll do our best to make changes. Please email us at support@aimea.eu with your order number as soon as possible.
Once an order has shipped, it can't be cancelled — but you can return it under our 100-day return policy.
Helpful links
If you haven't received your order confirmation or a reply to your message, please check your spam or promotions folder before contacting us again. Adding support@aimea.eu to your contacts helps our messages reach your inbox.
